Glitch Frustrates Passholders as Dolly’s Pure & Simple Tickets Go on Sale

Tickets for Dolly Parton’s Pure & Simple concert at LeConte Center in Pigeon Forge went on sale today for Dollywood season passholders, but a website glitch left frustrated ticket buyers flooding the attraction’s phone lines.

Excitement about Dolly’s concert here in her home county has been building since she first announced that her Pure & Simple concert tour included a show date at the LeConte Center on November 15, 2016. It is her first major U.S. and Canadian tour in more than 25 years.

Tickets went on sale exclusively to Dollywood season passholders this morning at 10 a.m., but almost immediately fans started posting ticket purchase problems to Dollywood’s Facebook page. Some reported that the website did not recognize their season passholder ID number, others experienced website errors or the site was just down. Buyers began calling 1-800-DOLLYWOOD to order tickets by phone, but the system was overwhelmed and callers faced long wait times or got a recording that phone lines were closed. A Dollywood spokesperson said they were extending phone hours today until 8 p.m. to handle the high demand for Pure & Simple tickets.

Remaining Pure & Simple tickets go on sale to the general public on July 1, 2016.

General admission tickets begin at $25. Premium seating is available for $75, with preferred tickets beginning at $50. Imagination Library sponsorship opportunities also are available for $5000. Sponsorship packages include a meet & greet and photo with Parton, along with premium seats for the concert. Anyone interested in sponsorship should contact the Dollywood Foundation at pureandsimple@dollyfoundation.com. Proceeds from the concert benefit Parton’s Imagination Library, a literacy program that provides free books to children from birth to age five.